We reinvented remoteremote
With Covid-19 disruption we supported our customer in Cape Town - South Africa
to overcome travel restrictions keeping their project deployment on track by
adapting our field support to remote support. Our Engineers guided the customer
local engineers and technicians to safely commission and startup their new asset
recently installed with the leadership of our engineers.
to overcome travel restrictions keeping their project deployment on track by
adapting our field support to remote support. Our Engineers guided the customer
local engineers and technicians to safely commission and startup their new asset
recently installed with the leadership of our engineers.
Service
Full remote support and project management in three disciplines: Electrical, Mechanical and Process.
Challenge
Covid-19 travel restrictions globally, new technology for customer personnel, tight deadlines for projects execution.
Machine Types
OEM.
Results
Projects started on time, team members in our team and customer teams learned and adapted to new remote technologies. Our customers managed to get their projects going despite travel restrictions.